Q: How can I be sure that my connection to your site is optimal?
A: To make sure that your connection is good - you could use WinMTR software and follow these steps to collect the information about your connectivity to our site. By accessing this link to download the program:http://winmtr.net/download-winmtr/ you are not required to complete the form on the page because it is optional and you can press "Download" right away:
- If you have Windows XP, open the exe file "winmtr.exe". If you have Windows Vista or Windows 7,extract the files from the ZIP archive, right click on the "winmtr.exe" file and choose "Run as administrator" then press "Allow"
- In the “Host” field enter the IP of mahjong.com servers: 220.127.116.11
- Press Start
- Make sure that no firewall software is blocking the program, then leave it for at least 1 hour to collect the data about your connection
- Press “Export TEXT” and save the result in a text file by including your username and date/time in its name, for example: Name_date_time.txt
- Close the program and send the text file to us at email@example.com
- This file will be forwarded to our administrators for an investigation and we will get back to you.